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Immucor, Inc. Instrument Service Engineer Team Lead in Norcross, Georgia


Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are looking for an experienced and responsible Instrument Service Engineer Team Lead who will assist the Instrument Manager, Service Operations by overseeing a team of Instrument Service Engineer's (ISE) in the completion of their tasks. As Instrument Service Engineer Team Lead, you will perform and oversee testing, repair, and maintenance activities on medical instrumentation equipment under limited guidance. Additionally, you will be responsible for cleanliness and organization of the instrument repair shop.If you’ve got the necessary skills and experience to excel in this position, we want to hear from you. Apply today!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Instrument Service Engineer Team Lead


The Team Lead performs multiple tasks associated with in-house calibration, repair, and maintenance of Immucor's non-capital equipment. This position is responsible for all in-house instrumentation systems utilized in customer training, production, product investigation lab and technical training. You also must perform repairs and preventative maintenance on internal systems.

Additional specific duties include:

  • Working collaboratively with Manager, Service Operations

  • Leading team focused meetings on regular intervals with all team members discussing ISE activity and team communication and concerns

  • Managing finished-goods inventory levels based on forecast and demand

  • Coordinating scheduling of ISE vacation requests

  • Assisting Manager, Service Operations with clarifying processes and procedures

  • Allocating team resources to balance the ISE workload

  • Coordinating completion of special projects

  • Mentoring team members on ways to improve performance and clarify processes

  • Communicating company/team goals on regular intervals

  • Coordinating and assisting with the daily shipment of parts between the main office and OEMs

  • Assisting Field Service Engineers as necessary

  • Attending meetings associated with Quality, Regulatory and R&D

  • Following and completing tasks associated with the DCR process in coordination with the Manager of Operations

  • Keeping and maintaining daily, accurate records of duties performed using appropriate documentation

  • All other duties, as assigned in irregular intervals

Instrument Service Engineer Team Lead


We are looking for someone a reliable and self-motivated team player who has the ability to interact cooperatively with coworkers.

Specific qualifications for the position include:

  • Bachelor’s Degree in related field

  • BSEET, BMET, CMET Certifications

  • Electronics Board/Component level troubleshooting, testing and repair preferred

  • Relevant clinical engineering experience preferred

  • Any combination of an electronics and computer engineering degree will also be considered

  • Carrying parts for repairing instrumentation

  • Using a forklift to move and relocate instrumentation to outside storage containers

  • Using a soldering iron in a ventilated environment to repair PCB's

Instrument Service Engineer Team Lead



This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Immucor offers a comprehensive benefits package available on the start date of your employment, including:

  • Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents

  • Wellness program

  • STD/LTD/Life insurance all 100% company paid

  • Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents

  • Tuition reimbursement

  • Company matched 401k plan

  • Vacation/Company & Personal Holidays/Sick days

Where permitted by applicable law, must be fully vaccinated against COVID-or have an approved Immucor exemption. Proof of vaccination status will be required on first day of employment.

Job Locations US-GA-Norcross

Job ID 2022-3111

Category Customer Support/Sales